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Free Shipping* on orders of $75$100 or more…
Corrado Cutlery

Customer Service / FAQ's

Corrado Cutlery
1634 Payne Street
Evanston, IL 60201
support@corradocutlery.com

 

(PLEASE NOTE: THIS IS OUR WAREHOUSE LOCATION AND IS NOT OPEN TO THE GENERAL PUBLIC. PLEASE CALL OR EMAIL FOR APPOINTMENTS TO DROP OFF SHAPRENING OR PICK UP LOCAL ONLINE ORDERS).

How to Order via Mail

1) Add the items you would like to order to your shopping cart

2) When you are done adding items to your cart click the "Proceed to Checkout" button

3) Follow the steps in the checkout process. When you get to the Order Confirmation step, click the "Print for Mail Order" link under the "How Would You Like to Pay?" heading

4) Follow the instructions on the printed order form

Tracking says my package was delivered but I don't have it?

Once a package is out of our door it is in the hands of the shipper. We use both UPS and USPS and they are both, generally, very reliable. It is our experience that UPS has a better tracking system for lost packages. If tracking says your package was delivered but you do not have it we suggest these steps:

  • First double check that someone else in the household did not receive it and put it somewhere out of site. "Survey Says" this is the number one culprit.
  • Assuming the package is truly not there, the customer first needs to contact the shipper and verify the delivery and possible placement of the package (porch, behind screen door, etc...). UPS can be reached at (800) 742-5877. To find your local Post Office go to https://www.usps.com... You will need your tracking or confirmation number.
  • If this still does not turn up the package, contact us and we will contact the shipper and put a tracer on the package if appropriate.

Age Requirement

You must be 18 years old to order from us. Some locations may have more restrictive laws and you are responsible for knowing and following those laws. By placing an order with us you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it.

Shipping Methods and Rates

FREE GROUND SHIPPING on all orders of $75 or more*
Free shipping offers are applied after all other discounts. If the order total falls below the free shipping threshold after other discounts are applied then shipping will be charged to the order. Corrado Cutlery will choose the most economical shipping option based on weight. UPS does not deliver to PO Boxes so please include a street address with all free shipping orders.
 
*FREE SHIPPING to the continental U.S. only (shipping to Alaska, Hawaii or any U.S. possession subject to regular rates).  Free shipping does not apply to international orders or sharpening service orders.
 
For orders under $75 we offer three Standard Shipping Rates based on total weight of package:
 
TOTAL PACKAGE WEIGHT STANDARD RATE
13 oz or less... $4.95
up to 3 lbs... $7.50
over 3 lbs... $9.95
We also offer expedited shipping via UPS at additional cost. Use the SHIPPING CALCULATOR in the shopping cart to calculate all shipping rate options.
 
Our shipping carriers are UPS (Ground, 3 Day, 2nd Day, Next Day) and the United States Postal Service (First Class, Priority Mail and Priority Mail International). Orders shipped to Alaska and Hawaii may require additional transit time.

APO/FPO orders will be shipped via USPS. Standard shipping rates will apply.

Our express shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.
 

Order Status ans Shipping Times

We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM CST (Noon) M-Th and 11am CST Friday will not be processed until the next business day.

Time in Transit estimates are based on actual shipping time once your order has left the warehouse. Please allow 24-48 hours for in-stock items to ship. Please allow additional order processing time during peak holiday seasons.

If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-866-989-7428 or email us at support@corradocutlery.com and we would be happy to assist you.

If you signed up for an account, you can also check the status of your order by clicking here.
*You must have an account with us to check your order status online.
To sign up for an account for future orders please follow this link. Create an account

Change Submitted Orders

If you need to change an order you have already placed, please contact us at 1-866-989-7428 or email us at support@corradocutlery.com. We will always do our best to accommodate your needs.

Report Order Problem

If your order is missing a product, contains a damaged item, or other concern, please contact us at 1-866-989-7428 or email us at support@corradocutlery.com.We will always do our best to accommodate your concern as efficiently as possible.

Sales Tax

Sales tax of 10.0% is charged on orders shipped to addresses within Illinois (based on shipping from zip code 60202). Orders shipped to addresses outside of Illinois are not taxed.

Returns & Exchanges

Your complete satisfaction is our goal. If for any reason you are not happy with your purchase items may be returned up to 30 days from receipt of order. Items must be in new condition with all packaging materials intact. Items that show obvious use or wear or that are missing packaging material will not be accepted for return.

Due to the personal nature of many of our products, opened or used personal care items (including: razors, blades, soaps, toiletries, shaving brushes, personal care scissors, nippers and trimmers) may not be returned unless defective.

Items returned within 30 days in their original packaging in new condition will receive a full refund of the purchase price of the item(s). Shipping charges are non-refundable unless there was a problem with the order due to an error on the part of Corrado Cutlery.

Please return item(s) to:
Corrado Cutlery
1634 Payne Street
Evanston, IL 60201

International Shipping

International shipping is provided via USPS Priority Mail International. Corrado Cutlery does not assume responsibility for lost shipments. International orders are billed in US Dollars. Please note: customer is responsible for any restrictions or prohibitions, taxes, duty or brokers fees in customer's home country.

Corrado Cutlery Since 1905 Guarantee

At Corrado Cutlery, we stand behind our service, our products and our customers. If, at any time, you are unhappy with the product purchased, we will make every reasonable effort to assist you.

If your item proves to be defective after 30 days it is under the manufacturers warranty. Corrado Cutlery will make every effort to assist in obtaining warranty service and providing information needed to contact the manufacturer.

For further information or if you have questions regarding our return policies please contact us at 1-866-989-7428 or email us at support@corradocutlery.com.

"Great products!"John L.
"Your products are top notch, and price is very good. How could millions of barbers be wrong!"
"I am most pleased with the variety of choices."
"It's nice to have a site that carries products not normally found in local stores."
"I love the old school nostalgia behind these products and they’re not sold in many stores any more. Thank God for the online Clubman and I am glad to see they’re still making such a classic. Keep up the good job. "
"Your products are all top notch, at least the ones I've used, and truly hold up to the good name of manliness. This ole Texas Cowboy will gladly keep sending my business your way!!!"
"Just found you... Will buy here from now on"
"Clubman products are the best! Why use anything else?"
"This is my third order and I've been extremely satisfied. Thank You."
"Great service, fast delivery, crazy good prices!"
"My husband used to use the talc and loved it but we can't find it in stores anywhere. So I am glad to find your site."
"Pinaud products are the best -- have used them for years."
"I use them when I want to be my best."
"Anytime I shave and/or shower I use the products."
"Pinaud-Clubman is top of the line. I love the smell."
"Thank you for doing a great job and making these excellent products available"
"Pinaud-Clubman is consistently manly, refreshing and always noticed."Steve J.
"Pinaud-Clubman products represent to me the ultimate for a well-groomed man."Jim V.
"I have used the Talc and Shave Cream for many years, quality is very good."
"I have used Pinaud Clubman for some time now .... fragrance is great ....long lasting .... fair pricing ...."
"Clubman not only helps fight razor bumps on my neck and face but also smells insane attracting the ladies or in my case my fiancé."Abe B.
"Old School is new school! Great classy products!"
"I'm the 3rd generation in my family that uses Clubman products. The shaving cream in the metal can is the only cream that doesn't break my skin out."
"Have used the talc for years and it is an excellent product. Just started using the deodorant and that too is excellent. Ordered shampoo and hair spray. Can't go wrong with Pinaud-Clubman."Jack K.
"No comparable products found in 40 years"
"I only use Clubman after shave, deodorant, and talc for many years now. Clubman Online makes it easy to shop, great selection and pricing, as well as fast shipment. Nice work!!"
"Great products!"John L.
"Your products are top notch, and price is very good. How could millions of barbers be wrong!"
"I am most pleased with the variety of choices."
"It's nice to have a site that carries products not normally found in local stores."
"I love the old school nostalgia behind these products and they’re not sold in many stores any more. Thank God for the online Clubman and I am glad to see they’re still making such a classic. Keep up the good job. "
"Your products are all top notch, at least the ones I've used, and truly hold up to the good name of manliness. This ole Texas Cowboy will gladly keep sending my business your way!!!"
"Just found you... Will buy here from now on"
"Clubman products are the best! Why use anything else?"
"This is my third order and I've been extremely satisfied. Thank You."
"Great service, fast delivery, crazy good prices!"
"My husband used to use the talc and loved it but we can't find it in stores anywhere. So I am glad to find your site."
"Pinaud products are the best -- have used them for years."
"I use them when I want to be my best."
"Anytime I shave and/or shower I use the products."
"Pinaud-Clubman is top of the line. I love the smell."
"Thank you for doing a great job and making these excellent products available"
"Pinaud-Clubman is consistently manly, refreshing and always noticed."Steve J.
"Pinaud-Clubman products represent to me the ultimate for a well-groomed man."Jim V.
"I have used the Talc and Shave Cream for many years, quality is very good."
"I have used Pinaud Clubman for some time now .... fragrance is great ....long lasting .... fair pricing ...."
"Clubman not only helps fight razor bumps on my neck and face but also smells insane attracting the ladies or in my case my fiancé."Abe B.
"Old School is new school! Great classy products!"
"I'm the 3rd generation in my family that uses Clubman products. The shaving cream in the metal can is the only cream that doesn't break my skin out."
"Have used the talc for years and it is an excellent product. Just started using the deodorant and that too is excellent. Ordered shampoo and hair spray. Can't go wrong with Pinaud-Clubman."Jack K.
"No comparable products found in 40 years"
"I only use Clubman after shave, deodorant, and talc for many years now. Clubman Online makes it easy to shop, great selection and pricing, as well as fast shipment. Nice work!!"
All prices are in USD © 2017 Corrado Cutlery. Sitemap