Customer Service / FAQ's
- Customer Service / FAQ's
1634 Payne Street
Evanston, IL 60201
(PLEASE NOTE: THIS IS OUR WAREHOUSE LOCATION AND IS NOT OPEN TO THE GENERAL PUBLIC. PLEASE CALL OR EMAIL FOR APPOINTMENTS TO DROP OFF SHAPRENING OR PICK UP LOCAL ONLINE ORDERS).
How to Order via Mail
1) Add the items you would like to order to your shopping cart
2) When you are done adding items to your cart click the "Proceed to Checkout" button
3) Follow the steps in the checkout process. When you get to the Order Confirmation step, click the "Print for Mail Order" link under the "How Would You Like to Pay?" heading
4) Follow the instructions on the printed order form
Tracking says my package was delivered but I don't have it?
Once a package is out of our door it is in the hands of the shipper. We use both UPS and USPS and they are both, generally, very reliable. It is our experience that UPS has a better tracking system for lost packages. If tracking says your package was delivered but you do not have it we suggest these steps:
- First double check that someone else in the household did not receive it and put it somewhere out of site. "Survey Says" this is the number one culprit.
- Assuming the package is truly not there, the customer first needs to contact the shipper and verify the delivery and possible placement of the package (porch, behind screen door, etc...). UPS can be reached at (800) 742-5877. To find your local Post Office go to https://www.usps.com... You will need your tracking or confirmation number.
- If this still does not turn up the package, contact us and we will contact the shipper and put a tracer on the package if appropriate.
You must be 18 years old to order from us. Some locations may have more restrictive laws and you are responsible for knowing and following those laws. By placing an order with us you accept legal responsibility for owning the item you have ordered in the jurisdiction to which we deliver it.
Shipping Methods and Rates
|TOTAL PACKAGE WEIGHT||STANDARD RATE|
|13 oz or less...||$4.95|
|up to 3 lbs...||$7.50|
|over 3 lbs...||$9.95|
APO/FPO orders will be shipped via USPS. Standard shipping rates will apply.
Our express shipping carrier is UPS. UPS does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes.
Order Status ans Shipping Times
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM CST (Noon) M-Th and 11am CST Friday will not be processed until the next business day.
Time in Transit estimates are based on actual shipping time once your order has left the warehouse. Please allow 24-48 hours for in-stock items to ship. Please allow additional order processing time during peak holiday seasons.
If you want to check the status of your order, please use the tracking number included in your shipping confirmation email. If you have questions about your order, please call us at 1-866-989-7428 or email us at email@example.com and we would be happy to assist you.
If you signed up for an account, you can also check the status of your order by clicking here.
*You must have an account with us to check your order status online.
To sign up for an account for future orders please follow this link. Create an account
Change Submitted Orders
If you need to change an order you have already placed, please contact us at 1-866-989-7428 or email us at firstname.lastname@example.org. We will always do our best to accommodate your needs.
Report Order Problem
If your order is missing a product, contains a damaged item, or other concern, please contact us at 1-866-989-7428 or email us at email@example.com.We will always do our best to accommodate your concern as efficiently as possible.
Sales tax of 10.0% is charged on orders shipped to addresses within Illinois (based on shipping from zip code 60202). Orders shipped to addresses outside of Illinois are not taxed.
Returns & Exchanges
Your complete satisfaction is our goal. If for any reason you are not happy with your purchase items may be returned up to 30 days from receipt of order. Items must be in new condition with all packaging materials intact. Items that show obvious use or wear or that are missing packaging material will not be accepted for return.
Due to the personal nature of many of our products, opened or used personal care items (including: razors, blades, soaps, toiletries, shaving brushes, personal care scissors, nippers and trimmers) may not be returned unless defective.
Items returned within 30 days in their original packaging in new condition will receive a full refund of the purchase price of the item(s). Shipping charges are non-refundable unless there was a problem with the order due to an error on the part of Corrado Cutlery.
Please return item(s) to:
1634 Payne Street
Evanston, IL 60201
International shipping is provided via USPS Priority Mail International. Corrado Cutlery does not assume responsibility for lost shipments. International orders are billed in US Dollars. Please note: customer is responsible for any restrictions or prohibitions, taxes, duty or brokers fees in customer's home country.
Corrado Cutlery Since 1905 Guarantee
If your item proves to be defective after 30 days it is under the manufacturers warranty. Corrado Cutlery will make every effort to assist in obtaining warranty service and providing information needed to contact the manufacturer.
For further information or if you have questions regarding our return policies please contact us at 1-866-989-7428 or email us at firstname.lastname@example.org.